Cumplimiento ISO/IEC 17024:2012

INTERNATIONAL SECURITY CERTIFICATION BOARD - CCC|ISCB

1.4%

Nivel de Cumplimiento General

Total Requisitos ISO 17024
144
Requisitos Completos
2
No Aplica
0
Parciales
0
No Cumple
0
Sin Evaluar
142
4.1
Legal matters
The certification body shall be a legal entity, or a defined part of a legal entity, such that it can be held legally responsible for its certification activities. A governmental certification body is deemed to be a legal entity on the basis of its governmental status.
Políticas:
  • POL-001 Política General del Organismo de Certificación
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 2 evidencia(s)
4.2
Responsibility for decision on certification
The certification body shall be responsible for, shall retain authority for, and shall not delegate, its decisions relating to certification, including the granting, maintaining, recertifying, expanding and reducing the scope of the certification, and suspending or withdrawing the certification.
Políticas:
  • POL-002 Política de Imparcialidad, Independencia e Integridad
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 2 evidencia(s)
4.3.1
Structure, policies and public statement
The certification body shall document its structure, policies and procedures to manage impartiality and to ensure that the certification activities are undertaken impartially. The certification body shall have top management commitment to impartiality in certification activities. The certification body shall have a statement publicly accessible without request that it understands the importance of impartiality in carrying out its certification activities, manages conflict of interest and ensures the objectivity of its certification activities.
Documentos:
  • D-CAL-01 DIRECCIONAMIENTO ESTRATEGICO
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 2 evidencia(s)
4.3.2
Act impartially
The certification body shall act impartially in relation to its applicants, candidates and certified persons.
Documentos:
  • D-CAL-01 DIRECCIONAMIENTO ESTRATEGICO
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 2 evidencia(s)
4.3
Management of impartiality
The certification body shall document and implement policies and procedures to manage impartiality in certification activities.
Políticas:
  • POL-002 Política de Imparcialidad, Independencia e Integridad
Documentado 1 evidencia(s)
4.3.3
Fair policies and procedures
Policies and procedures for certification of persons shall be fair among all applicants, candidates and certified persons.
Políticas:
  • POL-003 Política de Gestión de la Certificación
  • POL-004 Política de Quejas, Reclamos y Apelaciones
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 3 evidencia(s)
4.3.4
No undue restrictions
Certification shall not be restricted on the grounds of undue financial or other limiting conditions, such as membership of an association or group. The certification body shall not use procedures to unfairly impede or inhibit access by applicants and candidates.
Políticas:
  • POL-003 Política de Gestión de la Certificación
Documentado 1 evidencia(s)
4.3.5
Responsibility for impartiality
The certification body shall be responsible for the impartiality of its certification activities and shall not allow commercial, financial or other pressures to compromise impartiality.
Políticas:
  • POL-002 Política de Imparcialidad, Independencia e Integridad
Documentos:
  • D-CAL-01 DIRECCIONAMIENTO ESTRATEGICO
Documentado 2 evidencia(s)
4.3.6
Identify threats to impartiality
The certification body shall identify threats to its impartiality on an ongoing basis. This shall include those threats that arise from its activities, from its related bodies, from its relationships, or from the relationships of its personnel. However, such relationships do not necessarily present a body with a threat to impartiality.
Políticas:
  • POL-006 Política de Análisis y Tratamiento de Riesgos
Procedimientos:
  • P-CAL-07 GESTION DE RIESGOS Y OPORTUNIDADES
Documentado 2 evidencia(s)
4.3.7
Eliminate or minimize conflicts of interest
The certification body shall analyze, document and eliminate or minimize the potential conflict of interests arising from its certification activities. The certification body shall document and be able to demonstrate how it eliminates, minimizes or manages such threats. All potential sources of conflict of interest that are identified, whether they arise from within the certification body, such as assigning responsibilities to personnel, or from the activities of other persons, bodies or organizations, shall be covered.
Políticas:
  • POL-006 Política de Análisis y Tratamiento de Riesgos
Procedimientos:
  • P-CAL-07 GESTION DE RIESGOS Y OPORTUNIDADES
Documentado 2 evidencia(s)
4.3.8
Balanced involvement of interested parties
Certification activities shall be structured and managed so as to safeguard impartiality. This shall include balanced involvement of interested parties.
Políticas:
  • POL-002 Política de Imparcialidad, Independencia e Integridad
Documentos:
  • D-CAL-01 DIRECCIONAMIENTO ESTRATEGICO
Documentado 2 evidencia(s)
4.4
Finance and liability
The certification body shall have the financial resources necessary for the operation of a certification process and have adequate arrangements (e.g., insurance or reserves) to cover associated liabilities.
Documentos:
  • DES-CAL-01 POLIZA DE RESPONSABILIDAD CIVIL
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 2 evidencia(s)
5.1
Management and organization structure
The certification body shall have an appropriate organizational structure.
Políticas:
  • POL-001 Política General del Organismo de Certificación
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 2 evidencia(s)
5.1.1
Structure to safeguard impartiality
The certification body activities shall be structured and managed so as to safeguard impartiality.
Sin documentar
5.1.2
Document organizational structure
The certification body shall document its organizational structure, describing the duties, responsibilities and authorities of management, certification personnel and any committee. When the certification body is a defined part of a legal entity, documentation of the organizational structure shall include the line of authority and the relationship to other parts within the same legal entity.
Sin documentar
5.2.1
Training recognition and impartiality
Completion of training may be a specified requirement of a certification scheme. The recognition/approval of training by the certification body shall not compromise impartiality or reduce the assessment and certification requirements.
Procedimientos:
  • P-CAL-03 REVISION POR LA ALTA DIRECCION
Documentado 1 evidencia(s)
5.2
Structure in relation to training
The certification body shall manage relationships with training providers to maintain impartiality.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
5.2.2
Information about training prerequisites
The certification body shall provide information regarding education and training if they are used as pre-requisites for being eligible for certification. However, the certification body shall not state or imply that certification would be simpler, easier or less expensive if any specified education/training services are used.
Procedimientos:
  • P-CAL-03 REVISION POR LA ALTA DIRECCION
Documentado 1 evidencia(s)
5.2.3
Training and certification within same entity
Offering training and certification for persons within the same legal entity constitutes a threat to impartiality. A certification body that is part of a legal entity offering training shall: a) identify and document the associated threats to its impartiality on an ongoing basis; b) demonstrate that all processes performed by the certification body are independent of training; c) not give the impression that the use of both services would provide any advantage; d) not require the candidates to complete the certification body's own education or training as an exclusive prerequisite when alternative education or training with an equivalent outcome exists; and e) ensure that personnel do not serve as an examiner of a specific candidate they have trained for a period of two years from the date of the conclusion of the training activities.
Procedimientos:
  • P-CAL-03 REVISION POR LA ALTA DIRECCION
Documentado 1 evidencia(s)
6.1
General personnel requirements
The certification body shall have competent personnel for all certification functions.
Políticas:
  • POL-003 Política de Gestión de la Certificación
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 2 evidencia(s)
6.1.1
Manage personnel performance
The certification body shall manage and be responsible for the performance of all personnel involved in the certification process.
Sin documentar
6.1.2
Sufficient competent personnel
The certification body shall have sufficient personnel available with the necessary competence to perform certification functions relating to the type, range and volume of work performed.
Sin documentar
6.1.3
Define competence requirements
The certification body shall define the competence requirements for personnel involved in the certification process. Personnel shall have competence for their specific tasks and responsibilities.
Sin documentar
6.1.4
Documented instructions for personnel
The certification body shall provide its personnel with documented instructions describing their duties and responsibilities. These instructions shall be kept up-to-date.
Sin documentar
6.1.5
Maintain personnel records
The certification body shall maintain up-to-date personnel records, including relevant information, e.g., qualifications, training, experience, professional affiliations, professional status, competence and known conflicts of interest.
Sin documentar
6.1.6
Confidentiality of personnel
Personnel acting on the certification body's behalf shall keep confidential all information obtained or created during the performance of the body's certification activities, except as required by law or where authorized by the applicant, candidate or certified person.
Sin documentar
6.1.7
Personnel commitment agreements
The certification body shall require its personnel to sign a document by which they commit themselves to comply with the rules defined by the certification body, including those relating to confidentiality, impartiality and conflict of interests.
Sin documentar
6.1.8
Certifying own employees
When a certification body certifies a person it employs, the certification body shall adopt procedures to maintain impartiality.
Sin documentar
6.2.1
Declare conflicts of interest
The certification body shall require its personnel to declare any potential conflict of interest in any candidate.
Sin documentar
6.2.2.1
Examiner selection and approval
Examiners shall meet the requirements of the certification body. The selection and approval processes shall ensure that examiners: a) understand the relevant certification scheme; b) are able to apply the examination procedures and documents; c) have competence in the field to be examined; d) are fluent, both in writing and orally, in the language of examination; e) have identified any known conflicts of interest to ensure impartial judgments are made.
Sin documentar
6.2
Personnel involved in certification activities
Personnel involved in certification activities shall meet specific requirements.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
6.2.2
Requirements for examiners
Examiners shall meet specific competence and impartiality requirements.
Sin documentar
6.2.2.2
Monitor examiner performance
The certification body shall monitor the performance of the examiners and the reliability of the examiners' judgements. Where deficiencies are found, corrective actions shall be taken.
Sin documentar
6.2.2.3
Examiner conflict of interest measures
If an examiner has a potential conflict of interest in the examination of a candidate, the certification body shall undertake measures to ensure that the confidentiality and impartiality of the examination are not compromised. These measures shall be recorded.
Sin documentar
6.2.3.1
Document responsibilities and qualifications
The certification body shall have a documented description of the responsibilities and qualifications of other personnel involved in the assessment process (e.g., invigilators).
Sin documentar
6.2.3.2
Conflict of interest for assessment personnel
If other personnel involved in the assessment have a potential conflict of interest in the examination of a candidate, the certification body shall undertake measures to ensure that confidentiality and impartiality of the examination is not compromised. These measures shall be recorded.
Sin documentar
6.2.3
Requirements for other assessment personnel
Other personnel involved in assessment (e.g., invigilators) shall meet specific requirements.
Sin documentar
6.3.1
Legally enforceable outsourcing agreements
The certification body shall have a legally enforceable agreement covering the arrangements, including confidentiality and conflict of interests, with each body that provides outsourced work related to the certification process.
Sin documentar
6.3.2
Responsibilities for outsourced work
When a certification body outsources work related to certification, the certification body shall: a) take full responsibility for all outsourced work; b) ensure that the body conducting outsourced work is competent and complies with the applicable provisions of this International Standard; c) assess and monitor the performance of the bodies conducting outsourced work in accordance with its documented procedures; d) have records to demonstrate that the bodies conducting outsourced work meet all requirements relevant to the outsourced work; e) maintain a list of the bodies conducting outsourced work.
Sin documentar
6.3
Outsourcing
The certification body may outsource work related to certification with appropriate controls.
Sin documentar
6.4
Other resources
The certification body shall use adequate premises, including examination sites, equipment and resources for carrying out its certification activities.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
7.1
Records of applicants, candidates and certified persons
The certification body shall maintain comprehensive records of all certification activities.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
7.1.1
Maintain certification records
The certification body shall maintain records. The records shall include a means to confirm the status of a certified person. The records shall demonstrate that the certification or recertification process has been effectively fulfilled, particularly with respect to application forms, assessment reports (which include examination records) and other documents relating to granting, maintaining, recertifying, expanding and reducing the scope, and suspending or withdrawing certification.
Sin documentar
7.1.2
Record management and retention
The records shall be identified, managed and disposed of in such a way as to ensure the integrity of the process and the confidentiality of the information. The records shall be kept for an appropriate period of time, for a minimum of one full certification cycle, or as required by recognition arrangements, contractual, legal or other obligations.
Sin documentar
7.1.3
Requirement for certified persons to inform changes
The certification body shall have enforceable arrangements to require that the certified person informs the certification body, without delay, of matters that can affect the capability of the certified person to continue to fulfil the certification requirements.
Sin documentar
7.2.1
Verify and provide certification status
The certification body shall verify and provide information, upon request, as to whether an individual holds a current, valid certification and the scope of that certification, except where the law requires such information not to be disclosed.
Sin documentar
7.2
Public information
The certification body shall provide appropriate public information about certification.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
7.2.2
Publicly available scheme information
The certification body shall make publicly available without request information regarding the scope of the certification scheme and a general description of the certification process.
Sin documentar
7.2.3
Publicly available prerequisites
All pre-requisites of the certification scheme shall be listed and the list shall be made publicly available without request.
Sin documentar
7.2.4
Accurate and not misleading information
Information provided by the certification body, including advertising, shall be accurate and not misleading.
Sin documentar
7.3.1
Policies for information maintenance and release
The certification body shall establish documented policies and procedures for the maintenance and release of information.
Documentos:
  • D-CAL-01 DIRECCIONAMIENTO ESTRATEGICO
Documentado 1 evidencia(s)
7.3.2
Legally enforceable confidentiality agreements
The certification body shall, through legally enforceable agreements, keep confidential all information obtained during the certification process. These agreements shall cover all personnel.
Documentos:
  • D-CAL-01 DIRECCIONAMIENTO ESTRATEGICO
Documentado 1 evidencia(s)
7.3
Confidentiality
The certification body shall ensure confidentiality of information.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
7.3.3
No disclosure without consent
The certification body shall ensure that information obtained during the certification process, or from sources other than the applicant, candidate or certified person, is not disclosed to an unauthorized party without the written consent of the individual (applicant, candidate or certified person), except where the law requires such information to be disclosed.
Sin documentar
7.3.4
Notify when required by law to disclose
When the certification body is required by law to release confidential information, the person concerned shall, unless prohibited by law, be notified as to what information will be provided.
Sin documentar
7.3.5
Related bodies and confidentiality
The certification body shall ensure that the activities of related bodies do not compromise confidentiality.
Sin documentar
7.4.1
Security policies and procedures
The certification body shall develop and document policies and procedures necessary to ensure security throughout the entire certification process and shall have measures in place to take corrective actions when security breaches occur.
Sin documentar
7.4.2
Security of examination materials
Security policies and procedures shall include provisions to ensure the security of examination materials, taking into account the following: a) the locations of the materials (e.g., transportation, electronic delivery, disposal, storage, examination center); b) the nature of the materials (e.g., electronic, paper, test equipment); c) the steps in the examination process (e.g., development, administration, results reporting); and d) the threats arising from repeated use of examination materials.
Sin documentar
7.4.3
Prevent fraudulent examination practices
Certification bodies shall prevent fraudulent examination practices by: a) requiring candidates to sign a non-disclosure agreement or other agreement indicating their commitment not to release confidential examination materials or participate in fraudulent test-taking practices; b) requiring an invigilator or examiner to be present; c) confirming the identity of the candidate; d) implementing procedures to prevent any unauthorized aids from being brought into the examination area; e) preventing candidates from gaining access to unauthorized aids during the examination; and f) monitoring examination results for indications of cheating.
Sin documentar
7.4
Security
The certification body shall ensure security throughout the certification process.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
8.1
Scheme for each certification category
There shall be a certification scheme for each category of certification.
Sin documentar
8.2
Certification scheme elements
A certification scheme shall contain the following elements: a) scope of certification; b) job and task description; c) required competence; d) abilities (when applicable); e) prerequisites (when applicable); and f) code of conduct (when applicable).
Sin documentar
8.3
Certification process requirements
A certification scheme shall include the following certification process requirements: a) criteria for initial certification and recertification; b) assessment methods for initial certification and recertification; c) surveillance methods and criteria (if applicable); d) criteria for suspending and withdrawing certification; and e) criteria for changing the scope or level of certification (if applicable).
Sin documentar
8.4
Scheme development and review documentation
The certification body shall have documents to demonstrate that, in the development and review of the certification scheme, the following are included: a) the involvement of appropriate experts; b) the use of an appropriate structure that fairly represents the interests of all parties significantly concerned, without any interest predominating; c) the identification and alignment of prerequisites, if applicable, with the competence requirements; d) the identification and alignment of the assessment mechanisms with the competence requirements; and e) a job or practice analysis that is conducted and updated to identify the tasks for successful performance, identify the required competence for each task, identify prerequisites (if applicable), confirm the assessment mechanisms and examination content, identify the re-certification requirements and interval.
Sin documentar
8.5
Ongoing scheme review and validation
The certification body shall ensure that the certification scheme is reviewed and validated on an ongoing, systematic basis.
Sin documentar
8.6
Non-scheme-owner responsibilities
When the certification body is not the scheme owner of a certification scheme it implements, the certification body shall ensure that the requirements in this clause (Clause 8) are met.
Sin documentar
9.1
Application process
The certification body shall have an appropriate application process.
Políticas:
  • POL-003 Política de Gestión de la Certificación
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 2 evidencia(s)
9.1.1
Provide certification overview to applicants
Upon application, the certification body shall make available an overview of the certification process in accordance with the certification scheme. As a minimum, the overview shall include the requirements for certification and its scope, a description of the assessment process, the applicant's rights, the duties of a certified person and the fees.
Sin documentar
9.1.2
Application form requirements
The certification body shall require the completion of an application, signed by the applicant seeking certification, which includes as a minimum the following: a) information required to identify the applicant, such as name, address and other information required by the certification scheme; b) the scope of the desired certification; c) a statement that the applicant agrees to comply with the certification requirements and to supply any information needed for the assessment; d) any supporting information to demonstrate objectively compliance with the scheme prerequisites; and e) notice to the applicant of his/her opportunity to declare, within reason, a request for accommodation of special needs.
Sin documentar
9.1.3
Review application for compliance
The certification body shall review the application to confirm that the applicant complies with the application requirements of the certification scheme.
Sin documentar
9.2.1
Implement assessment methods per scheme
The certification body shall implement the specific assessment methods and mechanisms as defined in the certification scheme.
Sin documentar
9.2
Assessment process
The certification body shall implement appropriate assessment processes.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
9.2.2
Assessment for scheme changes
When there is a change in the certification scheme which requires additional assessment, the certification body shall document and make publicly accessible without request the specific methods and mechanisms required to verify that certified persons comply with changed requirements.
Sin documentar
9.2.3
Planned and structured assessment
The assessment shall be planned and structured in a manner which ensures that the scheme requirements are objectively and systematically verified with documented evidence to confirm the competence of the candidate.
Sin documentar
9.2.4
Verify assessment methods
The certification body shall verify the methods for assessing candidates. This verification shall ensure that each assessment is fair and valid.
Sin documentar
9.2.5
Verify and accommodate special needs
The certification body shall verify and accommodate special needs, within reason and where the integrity of the assessment is not violated, taking into account national regulation.
Sin documentar
9.2.6
Work by another body
Where the certification body takes into account work performed by another body, it shall have appropriate reports, data and records to demonstrate that the results are equivalent to, and conform with, the requirements established by the certification scheme.
Sin documentar
9.3.1
Examination design
Examinations shall be designed to assess competence based on, and consistent with, the scheme, by written, oral, practical, observational or other reliable and objective means. The design of examination requirements shall ensure the comparability of results of each single examination, both in content and difficulty, including the validity of fail/pass decisions.
Sin documentar
9.3.2
Consistent examination administration
The certification body shall have procedures to ensure a consistent examination administration.
Sin documentar
9.3
Examination process
The certification body shall define and implement an examination process.
Políticas:
  • POL-007 Política de Seguridad
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 2 evidencia(s)
9.3.3
Examination administration conditions
Criteria for conditions for administering examinations shall be established, documented and monitored. Conditions can include lighting, temperature, separation of candidates, noise, candidate safety, etc.
Sin documentar
9.3.4
Technical equipment verification
When technical equipment is used in the examination process, the equipment shall be verified or calibrated where appropriate.
Sin documentar
9.3.5
Examination performance reaffirmation
Appropriate methodology and procedures (e.g., collecting and maintaining statistical data) shall be documented and implemented in order to reaffirm, at justified defined intervals, the fairness, validity, reliability and general performance of each examination, and that all identified deficiencies are corrected.
Sin documentar
9.4.1
Sufficient information for decision
The information gathered during the certification process shall be sufficient: a) for the certification body to make a decision on certification; b) for traceability in the event, for example, of an appeal or a complaint.
Sin documentar
9.4.2
Certification decisions not outsourced
Decisions for granting, maintaining, recertifying, extending, reducing, suspending or withdrawing certification shall not be outsourced.
Sin documentar
9.4.3
Decision confined to scheme requirements
The certification body shall confine its decision on certification to those matters specifically related to the requirements of the certification scheme.
Sin documentar
9.4
Decision on certification
The certification body shall define and implement a certification decision process.
Políticas:
  • POL-007 Política de Seguridad
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 2 evidencia(s)
9.4.4
Decision made by certification body
The decision on certification of a candidate shall be made solely by the certification body on the basis of the information gathered during the certification process. Personnel who make the decision on certification shall not have participated in the examination or training of the candidate.
Sin documentar
9.4.5
Competent decision-makers
The personnel who make certification decisions shall have sufficient knowledge of and experience with the certification process to determine if the certification requirements have been met.
Sin documentar
9.4.6
Grant certification only when requirements fulfilled
Certification shall not be granted until all certification requirements are fulfilled.
Sin documentar
9.4.7
Provide certificate and maintain ownership
The certification body shall provide a certificate to all certified persons. The certification body shall maintain sole ownership of the certificates. The certificate shall take the form of a letter, card or other medium, signed or authorized by a responsible member of the personnel of the certification body.
Sin documentar
9.4.8
Certificate content requirements
The certificates shall contain, as a minimum, the following information: a) the name of the certified person; b) a unique identification; c) the name of the certification body; d) a reference to the certification scheme, standard or other relevant documents, including issue date, if relevant; e) the scope of the certification including, if applicable, validity conditions and limitations; and f) the effective date of certification and date of expiry.
Sin documentar
9.4.9
Certificate design to prevent counterfeiting
The certificate shall be designed to reduce the risks of counterfeiting.
Sin documentar
9.5.1
Policy and procedures for suspension/withdrawal
The certification body shall have a policy and (a) documented procedure(s) for suspension or withdrawal of the certification, or reduction of the scope of certification, which shall specify the subsequent actions by the certification body.
Sin documentar
9.5.2
Failure to resolve suspension issues
Failure to resolve the issues that have resulted in the suspension, in a time established by the certification body, shall result in withdrawal of the certification or reduction of the scope of certification.
Sin documentar
9.5.3
Refrain from promotion during suspension
The certification body shall have enforceable arrangements with the certified person to ensure that, in the event of suspension of certification, the certified person refrains from further promotion of the certification while it is suspended.
Sin documentar
9.5.4
Refrain from references after withdrawal
The certification body shall have enforceable arrangements with the certified person to ensure that, in the event of withdrawal of certification, the certified person refrains from use of all references to a certified status.
Sin documentar
9.5
Suspending, withdrawing or reducing certification
The certification body shall have processes for suspending, withdrawing or reducing the scope of certification.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
9.6.1
Recertification procedures
The certification body shall have (a) documented procedure(s) for implementation of the recertification process, in accordance with the certification scheme requirements.
Sin documentar
9.6.2
Confirm continued competence
The certification body shall ensure during the recertification process that it confirms continued competence of the certified person and ongoing compliance with current scheme requirements by the certified person.
Sin documentar
9.6.3
Recertification period based on scheme
The recertification period shall be based upon the scheme requirements. The rationale for the recertification period shall take into account, where relevant, the following: a) regulatory requirements; b) changes to normative documents; c) changes in the relevant scheme requirements; d) the nature and maturity of the industry or field in which the certified person is working; e) the risks resulting from an incompetent person; f) ongoing changes in technology, and requirements for certified persons; g) requirements of interested parties; and h) the frequency and content of surveillance activities, if required by the scheme.
Sin documentar
9.6.4
Impartial recertification assessment
The selected recertification activity/activities shall be adequate to ensure that there is impartial assessment to confirm the continuing competence of the certified person.
Sin documentar
9.6.5
Recertification considerations
In accordance with the certification scheme, recertification by the certification body shall consider at least the following: a) on-site assessment; b) professional development; c) structured interviews; d) confirmation of continuing satisfactory work and work experience records; e) examination; and f) checks on physical capability in relation to the competence concerned.
Sin documentar
9.6
Recertification process
The certification body shall define and implement a recertification process.
Políticas:
  • POL-003 Política de Gestión de la Certificación
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 2 evidencia(s)
9.7.1
Document conditions for mark/logo use
A certification body that provides a certification mark or logo shall document the conditions for use and shall appropriately manage the rights for usage and representation.
Sin documentar
9.7.2
Certified person agreement
The certification body shall require that a certified person signs an agreement for the following reasons: a) to comply with the relevant provisions of the certification scheme; b) to make claims regarding certification only with respect to the scope for which certification has been granted; c) not to use the certification in such a manner as to bring the certification body into disrepute, and not to make any statement regarding the certification which the certification body considers misleading or unauthorized; d) to discontinue the use of all claims to certification that contain any reference to the certification body or certification upon suspension or withdrawal of certification and to return any certificates issued by the certification body; and e) not to use the certificate in a misleading manner.
Sin documentar
9.7.3
Address misuse of marks
A certification body shall address, by means of corrective measures, any misuse of its certification mark or logo.
Sin documentar
9.7
Use of certificates, logos and marks
The certification body shall define rules for the use of certificates and marks of conformity.
Políticas:
  • POL-003 Política de Gestión de la Certificación
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 2 evidencia(s)
9.8.1
Appeals process requirements
The certification body shall have a documented process to receive, evaluate and make decisions on appeals. The appeals-handling process shall include at least the following elements and methods: a) the process for receiving, validating and investigating the appeal, and for deciding what actions are to be taken in response to it, taking into account the results of previous similar appeals; b) tracking and recording appeals, including actions undertaken to resolve them; and c) ensuring that, if applicable, appropriate corrections and corrective actions are taken.
Documentos:
  • D-CAL-01 DIRECCIONAMIENTO ESTRATEGICO
Documentado 1 evidencia(s)
9.8.2
Impartial appeal decision
The certification body shall ensure that persons involved in the appeal decision are different from those who made the original decision.
Sin documentar
9.8.3
Appeals process publicly accessible
A description of the appeals-handling process shall be publicly accessible without request.
Sin documentar
9.8.4
Appeals decision-making personnel
The certification body shall be responsible for all decisions at all levels of the appeals-handling process. The certification body shall ensure that the decision-making personnel engaged in the appeals-handling process are different from those who were involved in the decision being appealed.
Sin documentar
9.8.5
Non-discriminatory actions in appeals
Submission, investigation and decision on appeals shall not result in any discriminatory actions against the appellant.
Sin documentar
9.8.6
Acknowledge receipt of appeal
The certification body shall acknowledge receipt of the appeal and shall provide the appellant with progress reports and the outcome.
Sin documentar
9.8.7
Formal notice of end of appeals process
The certification body shall give formal notice to the appellant of the end of the appeals-handling process.
Sin documentar
9.8
Appeals
The certification body shall have a documented process for handling appeals.
Políticas:
  • POL-003 Política de Gestión de la Certificación
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 2 evidencia(s)
9.9.1
Publicly accessible complaints process
The certification body shall make publicly available a description of its complaints-handling process.
Políticas:
  • POL-004 Política de Quejas, Reclamos y Apelaciones
Procedimientos:
  • P-CAL-05 TRATAMIENTO DE QUEJAS Y APELACIONES
Documentado 2 evidencia(s)
9.9.2
Complaint receipt acknowledgement
Upon receipt of a complaint, the certification body shall confirm receipt of the complaint and provide the complainant with progress reports and outcome.
Políticas:
  • POL-004 Política de Quejas, Reclamos y Apelaciones
Procedimientos:
  • P-CAL-05 TRATAMIENTO DE QUEJAS Y APELACIONES
Documentado 2 evidencia(s)
9.9.3
Complaint investigation
The certification body shall ensure that all complaints are investigated.
Políticas:
  • POL-004 Política de Quejas, Reclamos y Apelaciones
Procedimientos:
  • P-CAL-05 TRATAMIENTO DE QUEJAS Y APELACIONES
Documentado 2 evidencia(s)
9.9.4
Complaint decision impartiality
The decision on the response to the complaint shall be made by persons not involved in the subject matter of the complaint.
Sin documentar
9.9.5
Complaint notification to complainant
The certification body shall communicate the decision about the complaint to the complainant.
Sin documentar
9.9.6
Complaint records
The certification body shall maintain records of all complaints and actions taken.
Sin documentar
9.9.7
Formal notice of end of complaints process
Whenever possible, the certification body shall give formal notice of the end of the complaints-handling process to the complainant.
Sin documentar
9.9.8
Substantiated complaint referred to certified person
Any substantiated complaint about a certified person shall also be referred by the certification body to the certified person in question at an appropriate time.
Sin documentar
9.9
Complaints
The certification body shall have a documented process for handling complaints.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
9.9.9
Complaints confidentiality
The complaints-handling process shall be subject to requirements for confidentiality, as it relates to the complainant and to the subject of the complaint.
Sin documentar
9.9.10
Complaints decision by different personnel
The decision to be communicated to the complainant shall be made by, or reviewed and approved by, personnel not previously involved in the subject of the complaint.
Sin documentar
10.1
General management system options
The certification body shall implement a management system in accordance with either option A (management system requirements of this International Standard - Clause 10.2) or option B (ISO 9001 based management system).
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
10.2.1
General management system
Top management shall establish and document policies and objectives for its certification activities and its commitment to good professional practice. Top management shall provide evidence of commitment to the development and implementation of the management system and continually improving its effectiveness.
Documentos:
  • D-CAL-01 DIRECCIONAMIENTO ESTRATEGICO
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 2 evidencia(s)
10.2
Management system requirements (Option A)
The certification body shall establish, document, implement and maintain a management system capable of supporting and demonstrating the consistent achievement of the requirements of this International Standard.
Procedimientos:
  • P-CAL-04 ACCION CORRECTIVA Y DE MEJORA
Documentado 1 evidencia(s)
10.2.2
Management system documentation
The management system documentation shall include: a) documented statements of a management system policy and objectives; b) a manual describing the management system including or referring to the procedures; c) documented procedures and records required by this International Standard; d) documents, including records, determined by the certification body to be necessary to ensure the effective planning, operation and control of its processes. The certification body shall ensure that the management system documentation is provided to all relevant personnel.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
10.2.3
Control of documents
The certification body shall establish procedures to control the documents (internal and external) that relate to the fulfilment of this International Standard. The procedures shall define the controls needed to: a) approve documents for adequacy prior to issue; b) review and update as necessary and re-approve documents; c) ensure that changes and the current revision status of documents are identified; d) ensure that relevant versions of applicable documents are available at points of use; e) ensure that documents remain legible and readily identifiable; f) ensure that documents of external origin determined by the certification body to be necessary for the planning and operation of the management system are identified and their distribution controlled; and g) prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose.
Procedimientos:
  • P-CAL-01 Elaboraci¾n y Control de Documentos y Registros
Documentos:
  • D-CAL-01 DIRECCIONAMIENTO ESTRATEGICO
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 3 evidencia(s)
10.2.4
Control of records
The certification body shall establish procedures to define the controls needed for the identification, storage, protection, retrieval, retention time and disposition of its records. Records shall remain legible, readily identifiable and retrievable. The certification body shall have a procedure to protect confidentiality of the information in the records.
Políticas:
  • POL-008 Política de Retención Documental
Procedimientos:
  • P-CAL-01 Elaboraci¾n y Control de Documentos y Registros
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 3 evidencia(s)
10.2.5.1
Management review general
The certification body's top management shall review its management system at planned intervals to ensure continuing suitability, adequacy and effectiveness, including the stated impartiality policies and procedures.
Sin documentar
10.2.5.2
Management review input
The input to management review shall include information on: a) results of internal and external audits; b) feedback from interested parties; c) status of management system improvements; d) analysis of complaints and appeals, and nonconformities with respect to impartiality; e) status of corrective and preventive actions; f) follow-up actions from previous management reviews; g) fulfilment of objectives; h) changes that could affect the management system; i) appeals and complaints; j) identification of resources needed.
Sin documentar
10.2.5.3
Management review output
The output from management review shall include decisions and actions related to: a) improvement of the effectiveness of the management system and its processes; b) improvement of certification services in relation to requirements of this International Standard; c) provision of resource needs.
Sin documentar
10.2.5
Management review
The certification body's top management shall establish procedures to review its management system at planned intervals, at least once every twelve months, to ensure its continuing suitability, adequacy and effectiveness, including the stated impartiality policies and procedures.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
10.2.6.1
Internal audit procedures
The certification body shall establish procedures for internal audits to verify that it continues to comply with the requirements of this International Standard and that the management system is effectively implemented and maintained.
Sin documentar
10.2.6.2
Internal audit program
An audit program shall be planned, taking into consideration the importance of the processes and areas to be audited, as well as the results of previous audits.
Sin documentar
10.2.6.3
Internal audit frequency
Internal audits shall be performed at least once every twelve months. The frequency may be reduced if the certification body demonstrates continued effective implementation and stability of the management system.
Sin documentar
10.2.6.4
Internal audit execution
The certification body shall ensure that: a) audits are conducted by competent personnel; b) where resources permit, auditors are independent of the activity to be audited; c) actions are taken without undue delay to correct deficiencies found; d) opportunity for improvement is identified; e) the results of internal audits are recorded and reported to the personnel having responsibility for the area audited; f) the results of internal audits are made available to management, and an action plan and dates for completing corrective and preventive actions are agreed upon with management responsible for the area; g) corrective and preventive actions taken are verified as having been completed effectively and reported in a subsequent internal audit.
Sin documentar
10.2.6
Internal audits
The certification body shall establish procedures for internal audits to verify that it continues to comply with the requirements of this International Standard and that the management system is effectively implemented and maintained. An audit program shall be planned, taking into consideration the importance of the processes and areas to be audited, as well as the results of previous audits. The audit frequency shall be at least once every twelve months unless demonstrating continued effective implementation and stability of the management system. The certification body shall ensure that: a) audits are conducted by competent personnel; b) where resources permit, auditors are independent of the activity to be audited; c) actions are taken without undue delay to correct deficiencies found; d) opportunity for improvement is identified; e) the results of internal audits are recorded and reported to the personnel having responsibility for the area audited; f) the results of internal audits are made available to management, and an action plan and dates for completing corrective and preventive actions are agreed upon with management responsible for the area; g) corrective and preventive actions taken are verified as having been completed effectively and reported in a subsequent internal audit.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
10.2.7
Corrective actions
The certification body shall establish procedures for identification and management of nonconformities in its work, or departures from its own policies and procedures, or from this International Standard. The certification body shall designate personnel who shall be given the authority and resources to perform corrective actions. The certification body shall: a) identify nonconformities; b) determine the causes of nonconformities; c) correct nonconformities; d) evaluate the need for actions to ensure that nonconformities do not recur; e) determine and implement the actions needed; f) record the results of actions taken; g) review the corrective actions taken to ensure they are effective.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)
10.2.8
Preventive actions
The certification body shall establish procedures for identifying and taking preventive actions to eliminate the causes of potential nonconformities. Preventive actions taken shall be appropriate to the likely impact of the potential problems. The preventive action procedure shall include: a) use of appropriate sources of information such as processes and work operations which affect the quality of certification, audit results, quality records, service reports and customer complaints to detect, analyze and eliminate potential causes of nonconformities; b) determination of the steps needed to deal with any problems requiring preventive action; c) initiation of preventive action and application of controls to ensure that it is effective; d) confirmation that relevant information on actions taken is submitted for management review.
Documentos:
  • MN-CAL-001 Manual de Calidad del Sistema de Gestión ISO 17024
Documentado 1 evidencia(s)